Refund policy

Last updated: October 17, 2026

YouWeMed is a brand operated by Blue SciTech Co., Ltd. This policy explains how to request a return, exchange or refund for orders placed on youwemedcare.com.

1. RETURN WINDOW

You may request a return within 30 calendar days after receiving your order. Eligibility is based on the date you contact us, not the date the returned parcel reaches us.

Please email support@youwemedcare.com within this period and wait for return instructions before sending the product back.

The 30-day return window is separate from our 1-year limited warranty, which starts on the date of delivery. Product faults reported after the return window will be assessed under our warranty terms and applicable consumer law.

2. CONDITION OF RETURNED ITEMS

For a non-quality return:

• The device and its supplied accessories must be in good condition, without damage caused by misuse, accidents or unauthorised modifications.
• Please include all accessories originally supplied and keep the original product packaging box in good condition.
• Opening the product box to inspect the item does not, by itself, make it ineligible for return.

The packaging requirement refers to the product's own packaging box, not the outer shipping carton.

If your order arrives damaged, defective, incorrect or not as described, contact us even if the product box is damaged or has been opened. The non-quality return conditions above do not automatically exclude a valid product-quality claim or limit your legal rights.

3. REFUND METHODS AND TIMING

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds will be initiated within 7 business days after we receive the returned item, following inspection.

Refunds are returned to the original payment method:

Original payment method | Refund destination | Estimated credit time after the refund is issued
Credit / debit card | Original card | 7–10 business days
PayPal | Original PayPal transaction/account | 7–10 business days
Gift card / store credit | Original gift card or store-credit balance, as applicable | 3–5 business days

These credit times are estimates. The time needed for a refund to appear depends on your bank or payment provider and is separate from our return-review and refund-initiation period. Any mandatory refund deadline under applicable law takes precedence.

4. RETURN SHIPPING FEES

• Confirmed quality issues, incorrect items or products not as described: YOUWEMED covers the return shipping cost. Contact us first so we can confirm the return arrangements before you ship.
• Non-quality returns, such as a change of mind or selecting the wrong model, voltage or plug option: the customer pays the return shipping cost to our return address in China.

We recommend using a trackable shipping service and retaining the shipping receipt and tracking number.

5. RETURN ADDRESS

Please contact us for return authorisation before sending any item. Approved returns are sent to:

YOUWEMED Returns Department
Blue SciTech Co., Ltd.
Room 201-1, Building E16
No. 15 Lijiang Road
Xuzhou, Jiangsu 221100
China

Include your order number inside the parcel and clearly mark it on the package where practical.

6. EXCHANGES

If you need a different product model, voltage or plug option, contact support@youwemedcare.com. Eligible exchanges are normally handled by returning the original item under this policy and placing a new order for the required version.

If we sent an incorrect item, contact us so we can arrange an appropriate correction and confirm the shipping arrangements.

7. RETURN PROCESS

1. Email support@youwemedcare.com within 30 calendar days after delivery. Include your order number and reason for return. For a fault or damage claim, include clear photographs or a short video where helpful.
2. We normally review return requests within 1–2 business days and reply with the next steps.
3. After approval, follow the return authorisation and shipping instructions we provide.
4. Pack the device and all supplied accessories securely and send them to the confirmed return address.
5. After the parcel arrives, we inspect it and notify you of the outcome. Approved refunds are initiated within 7 business days of receipt, as explained in Section 3.

8. NON-RETURNABLE ITEMS

Custom-made or personalised items may be excluded from non-quality returns only where this was clearly disclosed before purchase and is permitted by applicable law.

This exclusion does not remove rights relating to defective, damaged, incorrect or misdescribed goods. Standard products remain subject to the return conditions set out in this policy.

9. REFUND AMOUNT

• The product refund is based on the amount actually paid for the returned item after discounts, not its original list price.
• For non-quality returns, any original shipping charge actually paid is generally non-refundable, except where applicable law requires otherwise.
• For a confirmed quality issue, incorrect item or product not as described, applicable original shipping charges will also be refunded.
• If a non-quality return does not meet the stated conditions, we will explain the issue and discuss the available options with you before finalising the outcome. No undisclosed return or restocking fee will be applied.

10. POLICY UPDATES AND CONSUMER RIGHTS

We may update this policy from time to time. The version applicable to your order is the version in effect when you placed the order, subject to any mandatory legal requirements.

Nothing in this policy or our commercial warranty limits any mandatory rights you have under applicable consumer law.

11. CONTACT US

Brand: YouWeMed
Store operator: Blue SciTech Co., Ltd.
Email: support@youwemedcare.com
Telephone: +86-18752114583
Return address: Room 201-1, Building E16, No. 15 Lijiang Road, Xuzhou, Jiangsu 221100, China