Contact
For any urgent order change or cancellation requests, please send an email directly to support@youwemedcare.com. If orders have already been processed, unfortunately changes may not be possible.
Visit our store
E16 building, China Safety Valley, Xuzhou Tongshan District, Jiangsu
Email: support@youwemedcare.com
Phone:
+86-400-1282882
+86-18752114583
Monday – Friday: 9am–17：30pm
FAQs
You have questions, we have answers.
How do I know whether my product is still under warranty?
Check your product documentation or order confirmation. If unsure, send us your order number so our team can confirm eligibility.
What do I need to submit a service request?
Include your order number, product model, issue description, and clear photos or a short video where helpful.
Will my product be repaired or replaced?
After assessment, we will explain whether repair, replacement, or another resolution is appropriate.
Does the warranty cover accidental damage?
Unless your terms state otherwise, accidental damage, misuse, modification, loss, and normal wear are generally excluded.
How long does service take?
Timing varies by location, product, and parts availability. We will share next steps and keep you updated.
STILL NEED HELP?
Talk to a real person on our care team.
We are here to help with product questions, service, and warranty support.