Return & Refund Policy

Thank you for shopping at YOUWEMED. We are committed to providing you with quality products and services. If you are not entirely satisfied with your purchase, this policy explains how to request a return or refund.

---

1. Return Window

You have the right to request a return within 14 days from the date you receive your order. The return request is valid based on the date you contact us.

2. Condition of Returned Items

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unwashed, and undamaged;

• It must retain its original packaging, tags, labels, and all accessories;

• It does not fall under the non-returnable exceptions (see Section 8).

3. Refund Methods

Once your return is approved, you will receive a refund in the following forms:

4. Return Shipping Fees

Return shipping costs are handled as follows:

• Quality issues (e.g., manufacturing defects or items not as described): YOUWEMED will cover the return shipping cost.

• Non‑quality issues (e.g., change of mind, wrong size): the buyer is responsible for the return shipping fee.

Recommendation: We advise using a trackable shipping method for your return so that we can process your refund promptly.

5. Return Address

Please ship your return to the following address:

YOUWEMED Returns Department
E16 Room 201‑1, 15 Lijiang Road
Xuzhou, Jiangsu 221000
China

Important: Please clearly mark your order number on the package to help us identify and process your return quickly.

6. Exchanges

If you need to exchange an item (e.g., for a different size or colour), please first process a return as described above and then place a new order for the desired item. For assistance, contact our customer service.

7. Return Process

1. Contact our customer service team via email at support@youwemedcare.com, providing your order number and reason for return;

2. We will review your request within 1-2 business days and reply with instructions;

3. Upon approval, you will receive a return authorisation and the shipping address;

4. Ship the item back to the provided address;

5. Once we receive and inspect the returned item, we will process the refund within 7 business days.

8. Non‑Returnable Items

The following types of products are not eligible for return:

• Custom‑made or personalised items;

• Intimate apparel (e.g., underwear, swimwear) for hygiene reasons;

• Opened software, audio/video recordings, or other digital products;

• Perishable goods or items with a short shelf life;

• Other items that, by their nature, are not suitable for return and have been identified as such at the time of purchase.

9. Refund Amount Details

• The refund amount equals the actual price paid for the item (excluding original shipping charges, unless the return is due to a quality issue);

• If the returned item does not meet the conditions in this policy (e.g., used, damaged, missing parts), we reserve the right to reject the refund or deduct an appropriate fee.

10. Policy Updates

YOUWEMED reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated date. We recommend that you review this policy periodically.

11. Contact Us

If you have any questions about this policy or need assistance, please reach out to us:

• Email: support@youwemedcare.com

• Address: E16 Room 201‑1, 15 Lijiang Road, Xuzhou, Jiangsu 221000, China