Shipping & Delivery Policy

Last Updated: August 24, 2026

At YOUWEMED, we provide international shipping with clear delivery times and transparent costs, so you know what to expect before placing your order.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

2. Estimated Delivery Time

Standard international delivery typically takes approximately 7–10 business days after dispatch.

Please note that delivery times are estimates and may vary depending on the destination, local carrier operations, customs processing, public holidays, weather, or other circumstances outside our control.

Processing time and shipping time are calculated separately.

3. Worldwide Shipping

YOUWEMED ships to most countries and regions worldwide.

Shipping availability may vary for certain remote areas or regions where international delivery services are restricted or temporarily unavailable.

If you are unsure whether we can deliver to your location, please contact us before placing your order.

4. Free Shipping & Duties Included

We aim to make international ordering simple and transparent.

308nm & 311nm Phototherapy Products

All YOUWEMED 308nm and 311nm UV phototherapy products include free standard shipping and applicable import duties and taxes.

This means there are normally no additional shipping, customs duty, or import tax charges required from the customer upon delivery.

Other Products

For other YOUWEMED products:

• Orders of US$100 or more include free standard shipping and applicable import duties and taxes.

• For orders under US$100, applicable shipping charges and other fees will be shown or determined according to the order and destination.

Where shipping and duties are included, YOUWEMED arranges these costs as part of the order so customers can receive their packages without unexpected import charges.

5. Order Tracking

Once your order has been shipped, we will send you a confirmation email containing your tracking number.

You can follow your shipment through the carrier's tracking system or through the Track Order page on our website.

Tracking updates may vary depending on the shipping carrier and destination country.

If your tracking information has not updated for an unusual period of time, please contact our support team with your order number.

6. Customs, Import Duties & Taxes

All 308nm and 311nm phototherapy products come with free standard shipping, with customs duties and applicable import taxes covered by YOUWEMED.

For other products, the same shipping and duty benefits apply to orders of US$100 or more.

No additional shipping fees, customs duties, or import taxes will be charged upon delivery for qualifying orders.

Customs authorities may still carry out routine clearance procedures. These procedures do not normally require additional payment from customers for qualifying orders, but they may occasionally affect delivery times.

For orders that do not qualify for free shipping and duties coverage, any applicable shipping fees, customs duties, or import taxes may vary depending on the destination country or region.

7. Shipping Delays

We make every reasonable effort to dispatch and deliver orders within the estimated time.

However, occasional delays may occur due to circumstances outside our control, including:

• Customs inspections or clearance

• Carrier delays

• Severe weather

• Public holidays

• Transportation disruptions

• Incorrect or incomplete delivery information

• Force majeure events

If your shipment appears significantly delayed, please contact us and we will assist with checking the shipment status.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at support@youwemedcare.com.

We will do our best to update the address before dispatch. Once an order has already been shipped, changes may no longer be possible.

Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

9. Lost or Damaged Packages

If your package is lost in transit, arrives damaged, or shows an unusual delivery status, please contact us with:

• Your order number

• Tracking number

• A brief description of the issue

• Photos of the package and product if the shipment arrived damaged

Our support team will review the situation and work with the shipping carrier to determine the appropriate resolution.

Please report visible shipping damage as soon as possible after delivery.

10. Returned or Undeliverable Packages

A shipment may be returned if:

• The delivery address is incorrect or incomplete

• Delivery attempts are unsuccessful

• The recipient refuses the package

• The package is not collected within the carrier's required time

• Local delivery requirements cannot be completed

If a package is returned, please contact our support team. Reshipping arrangements and any applicable costs will depend on the reason for the return.

11. Returns & Refunds

Product returns are subject to our Return & Refund Policy.

Eligible unused products may be submitted for return within 14 days of delivery, subject to the conditions stated in our Return & Refund Policy.

Please contact us before returning a product so our team can provide the appropriate return instructions.

12. Contact Us

If you have questions about shipping, tracking, customs, or your order, please contact our customer support team.

Email: support@youwemedcare.com
Phone: +86-18752114583
Brand: YOUWEMED
Company: Blue SciTech CO., LTD.